WEBAPIX · CUSTOM IT HELPDESK
Don't let IT support requests get lost in email.
Keep support tickets, assigned owners, deadlines and statuses in one clear system, tailored to your organisation and multiple locations.
THE FOUNDATION OF EFFECTIVE IT SUPPORT
Reporting an issue is only the beginning. What matters is who owns it, how resolution is progressing and when the request is closed.
Track every IT request. Give every task an owner.
Everything your IT team needs, from the first report through to resolution.
Structured issue reporting
Use forms to capture issue type, priority and location, with notes and attachments.
Owners and deadlines
Assign requests, manage responsibilities and deadlines, and make the next step clear.
Ticket statuses and history
Track requests from new and in progress to resolved, closed or reopened, with a searchable record of changes.
Communication in one place
Keep comments, attachments and email notifications alongside each request.
Sites and access permissions
Organise tickets by location and give the right employees role-based access.
Time tracking and exports
Log time spent on requests, filter ticket lists and export data to Excel for reporting.
From issue report to resolution, step by step
Employees and IT teams follow the same ticket, rather than separate email threads.
Report an issue
An employee describes the problem, selects a location, sets a priority and attaches files when needed.
Assign the ticket
Give the request an owner and a deadline, and notify the people responsible.
Work on the issue
Update the status, document the work and collaborate through comments.
Resolve and review
Close the ticket or reopen it if necessary. Keep its history and related details available for later review.
Multiple locations. One shared support workflow.
In larger organisations, IT support doesn't happen in just one office. Employees and tasks can be linked to individual sites, while access permissions reflect each person's role and responsibilities.
This gives the IT team a clearer overview of incoming requests while employees see the tickets relevant to them.
Email requests can be part of the same system
The implemented solution also includes email processing. Incoming messages can create new tasks or add comments to existing tickets, while email notifications help everyone stay informed.
Why build a custom helpdesk?
A small IT team and an organisation supporting many sites don't work in the same way.
Built around your workflows
Tailor reporting fields, responsibilities and ticket statuses to how your organisation works.
Keep the important details together
Find tasks, comments, files and status history without searching across mailboxes and spreadsheets.
Connect to your existing environment
Design access permissions and integrations around your technical systems and operational needs.
YOUR NEXT IT SUPPORT SOLUTION
Make IT support easier to manage and track.
Tell us how your team currently reports and handles IT issues. We'll explore how a custom helpdesk can support your day-to-day operations.